Shock Hosting - Los Angeles - Network Outage – Incident details

All systems operational

Los Angeles - Network Outage

Resolved
Major outage
Started 13 days agoLasted about 5 hours

Affected

Locations

Major outage from 11:55 AM to 12:44 PM, Operational from 12:44 PM to 5:25 PM

Los Angeles

Major outage from 11:55 AM to 12:44 PM, Operational from 12:44 PM to 5:25 PM

Updates
  • Resolved
    Resolved

    This was confirmed by our network provider to be caused by a routing issue with Cogent and the issue has now been resolved. Sorry again for any inconvenience caused, and please open a ticket if you'd like to receive compensation under our uptime guarantee.

  • Monitoring
    Monitoring

    The network has come back online, but we are still waiting for more information from our network provider on what caused this. We apologize for any inconvenience caused.

  • Investigating
    Investigating

    Our network provider in Los Angeles has indicated that they are performing an "Emergency Maintenance" which is causing an outage. More details will be shared shortly.