Shock Hosting Status - Incident history https://status.shockhosting.com Shock Hosting Fri, 5 Dec 2025 17:30:00 +0000 Tokyo - Network maintenance Type: Maintenance Duration: 5 hours Affected Components: Tokyo Dec 5, 17:30:00 GMT+0 - Identified - Our upstream will be performing maintenance on its network, which will sadly impact connectivity. 'We have identified issues in the chassis housing the router connecting your server(s). To prevent potential discards from impacting production traffic in the future and to reduce related risks, it is necessary to replace the legacy line cards and upgrade the EOS software. This maintenance will ensure greater stability and long-term reliability of the network. Connectivity in this location may be unavailable for up to 5 hours during the maintenance window. The extended timeframe is required due to constraints in the rack, as it may be necessary to remove the chassis entirely to complete the replacement. We will minimise downtime wherever possible and restore services as quickly as the maintenance allows.' Dec 5, 17:30:01 GMT+0 - Identified - Maintenance is now in progress Dec 5, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream will be performing maintenance on its network, which will sadly impact connectivity. 'We have identified issues in the chassis housing the router connecting your server(s). To prevent potential discards from impacting production traffic in the future and to reduce related risks, it is necessary to replace the legacy line cards and upgrade the EOS software. This maintenance will ensure greater stability and long-term reliability of the network. Connectivity in this location may be unavailable for up to 5 hours during the maintenance window. The extended timeframe is required due to constraints in the rack, as it may be necessary to remove the chassis entirely to complete the replacement. We will minimise downtime wherever possible and restore services as quickly as the maintenance allows.'.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 5 Dec 2025 17:30:00 +0000 https://status.shockhosting.com/maintenance/cmiiwh3gv008ftrbptz61bq86 https://status.shockhosting.com/maintenance/cmiiwh3gv008ftrbptz61bq86 Chicago Datacenter Migration Type: Maintenance Duration: 8 hours Affected Components: Chicago Dec 1, 16:00:00 GMT+0 - Identified - We are notifying you of an upcoming infrastructure upgrade designed to improve the performance, reliability, and long-term scalability of your hosting services. On December 1st, beginning at approximately 10:00 AM CST (UTC -6), all servers will be physically migrated from our current datacenter in West Chicago (SBA Edge) to the CoreSite CH1 datacenter in downtown Chicago. CoreSite CH1 provides enhanced network connectivity, increased power redundancy, and a higher level of physical security, all of which will contribute to a stronger and more resilient hosting environment. We anticipate approximately 6 to 8 hours of downtime, which will involve removing all servers from the current datacenter cabinets, transporting the servers to the new datacenter, and then installing the servers in the new datacenter cabinets. Our team will work diligently to keep the downtime to a minimum by completing the migration as quickly and as safely as possible. No action is required on your part. All current services, IP addresses, and configurations will remain unchanged. If you require that your service remain online for this migration, we can temporarily (or permanently if requested) move your service to a different datacenter location of your choice, such as Dallas, before the physical Chicago migration begins. Please contact us by November 24th if you are interested in this option, which will require an IP/DNS change but less than an hour of downtime that can be scheduled at your convenience. Please open a support ticket if you have any questions or concerns. Thank you for your continued trust and partnership. Dec 1, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 1, 22:30:30 GMT+0 - Identified - Everything is progressing well and all servers have been transported to the new datacenter. All web hosting and VPS nodes are now installed in the new cabinet and back online (WC-S1, S2, K1, and K2). Dedicated Servers are now being installed and should gradually start to come back online shortly. Dec 2, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are notifying you of an upcoming infrastructure upgrade designed to improve the performance, reliability, and long-term scalability of your hosting services. On December 1st, beginning at approximately 10:00 AM CST (UTC -6), all servers will be physically migrated from our current datacenter in West Chicago (SBA Edge) to the CoreSite CH1 datacenter in downtown Chicago. CoreSite CH1 provides enhanced network connectivity, increased power redundancy, and a higher level of physical security, all of which will contribute to a stronger and more resilient hosting environment. We anticipate approximately 6 to 8 hours of downtime, which will involve removing all servers from the current datacenter cabinets, transporting the servers to the new datacenter, and then installing the servers in the new datacenter cabinets. Our team will work diligently to keep the downtime to a minimum by completing the migration as quickly and as safely as possible. No action is required on your part. All current services, IP addresses, and configurations will remain unchanged. If you require that your service remain online for this migration, we can temporarily (or permanently if requested) move your service to a different datacenter location of your choice, such as Dallas, before the physical Chicago migration begins. Please contact us by November 24th if you are interested in this option, which will require an IP/DNS change but less than an hour of downtime that can be scheduled at your convenience. Please open a support ticket if you have any questions or concerns. Thank you for your continued trust and partnership..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>22:30:30</var> GMT+0</small><br><strong>Identified</strong> - Everything is progressing well and all servers have been transported to the new datacenter. All web hosting and VPS nodes are now installed in the new cabinet and back online (WC-S1, S2, K1, and K2). Dedicated Servers are now being installed and should gradually start to come back online shortly..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 1 Dec 2025 16:00:00 +0000 https://status.shockhosting.com/maintenance/cmi0gzkw9002n1364soxrg8tr https://status.shockhosting.com/maintenance/cmi0gzkw9002n1364soxrg8tr DE-S1 - Service Degradation Type: Incident Duration: 6 days, 1 hour and 33 minutes Affected Components: Frankfurt Nov 21, 10:30:31 GMT+0 - Identified - We are currently experiencing an issue on our DE-S1 node due to a system-level resource problem. This has temporarily affected access to cPanel/WHM and, most notably, databases. This appears to have been caused by a spike in filesystem usage. We are working to restore full functionality as soon as possible. Nov 22, 13:19:25 GMT+0 - Identified - Accounts are still being restored. Due to the large amount of accounts and data we expect all accounts to be restored within 24 hours. Nov 21, 19:47:42 GMT+0 - Monitoring - We have detected MySQL corruption on the DE-S1 node, which has impacted access to cPanel/WHM and several databases. To resolve this, we are preparing a careful restoration process from our backups. This involves: 1. Securing all current data to prevent losses. 2. Restoring affected databases and services from verified backups. 3. Validating data integrity and bringing all services back online. This process is complex and will take some time to complete safely. We are actively working on it and will provide regular updates as progress continues. Nov 22, 03:09:08 GMT+0 - Identified - We are still working to resolve this issue as quickly as possible. Due to the large amount of data it is taking an extended amount of time to backup and restore. Nov 23, 06:22:10 GMT+0 - Identified - Restoration progress is currently around 80%. If you wish to know whether your account has been processed yet, please reach out. Nov 23, 20:04:50 GMT+0 - Identified - Thank you for your patience. The majority of the restoration process is now complete. Unfortunately, \~10% of the automated restores were only partially completed. Our team is reviewing and resolving these cases individually, which may take some time. We will provide another update once this is finished. Nov 27, 12:03:57 GMT+0 - Resolved - We are pleased to confirm that the restoration process has now been fully completed. We sincerely apologize for the inconvenience this incident may have caused. Our team has worked diligently to minimize impact and ensure stability moving forward. Thank you for your patience, understanding, and cooperation throughout this period. We truly appreciate your support. If you experience any issues or need assistance, please feel free to contact our support team. Type: Incident

Duration: 6 days, 1 hour and 33 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>10:30:31</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an issue on our DE-S1 node due to a system-level resource problem. This has temporarily affected access to cPanel/WHM and, most notably, databases. This appears to have been caused by a spike in filesystem usage. We are working to restore full functionality as soon as possible..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>13:19:25</var> GMT+0</small><br><strong>Identified</strong> - Accounts are still being restored. Due to the large amount of accounts and data we expect all accounts to be restored within 24 hours..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>19:47:42</var> GMT+0</small><br><strong>Monitoring</strong> - We have detected MySQL corruption on the DE-S1 node, which has impacted access to cPanel/WHM and several databases. To resolve this, we are preparing a careful restoration process from our backups. This involves: 1. Securing all current data to prevent losses. 2. Restoring affected databases and services from verified backups. 3. Validating data integrity and bringing all services back online. This process is complex and will take some time to complete safely. We are actively working on it and will provide regular updates as progress continues. .</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>03:09:08</var> GMT+0</small><br><strong>Identified</strong> - We are still working to resolve this issue as quickly as possible. Due to the large amount of data it is taking an extended amount of time to backup and restore..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>06:22:10</var> GMT+0</small><br><strong>Identified</strong> - Restoration progress is currently around 80%. If you wish to know whether your account has been processed yet, please reach out..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>20:04:50</var> GMT+0</small><br><strong>Identified</strong> - Thank you for your patience. The majority of the restoration process is now complete. Unfortunately, \~10% of the automated restores were only partially completed. Our team is reviewing and resolving these cases individually, which may take some time. We will provide another update once this is finished..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>12:03:57</var> GMT+0</small><br><strong>Resolved</strong> - We are pleased to confirm that the restoration process has now been fully completed. We sincerely apologize for the inconvenience this incident may have caused. Our team has worked diligently to minimize impact and ensure stability moving forward. Thank you for your patience, understanding, and cooperation throughout this period. We truly appreciate your support. If you experience any issues or need assistance, please feel free to contact our support team..</p> ]]> Fri, 21 Nov 2025 10:30:31 +0000 https://status.shockhosting.com/incident/cmi8uuya601wmgtcp90izdpb2 https://status.shockhosting.com/incident/cmi8uuya601wmgtcp90izdpb2 Sydney Network Upgrade - Migration Notice Type: Maintenance Duration: 1 day and 8 hours Affected Components: Sydney Nov 17, 22:00:00 GMT+0 - Identified - We are excited to announce that we have made a significant investment into upgrading our network infrastructure in Sydney, which will greatly improve redundancy and capacity. The new network features 80 Gbps of capacity delivered over 2 x 40 Gbps fiber uplinks with full redundancy at each level in the network path. Due to this upgrade involving a full replacement of all network infrastructure, we have added additional server racks at the datacenter (Equinix SY4) to build the new network in. On November 18th, at approximately 9:00 AM Sydney time (GMT+11), we will begin physically migrating all servers from the current server racks to the new server racks, which will benefit from the new and improved network. Servers will be migrated in small batches to minimize downtime, which will result in approximately 1 to 2 hours of downtime. We expect to complete the migration by the end of November 18th, but if not, we will pause the migration and then resume migrating servers on November 19th at approximately 9:00 AM Sydney time (GMT+11). No action is required, as all IP addresses will remain the same. Services will automatically come back online after the migration is completed. Also, all VPS and cPanel network connections will be upgraded from 1 Gbps to 10 Gbps for extra performance. This upgrade is free of charge; no additional cost! Please open a support ticket if you have any questions or concerns. Nov 17, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 19, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 8 hours

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are excited to announce that we have made a significant investment into upgrading our network infrastructure in Sydney, which will greatly improve redundancy and capacity. The new network features 80 Gbps of capacity delivered over 2 x 40 Gbps fiber uplinks with full redundancy at each level in the network path. Due to this upgrade involving a full replacement of all network infrastructure, we have added additional server racks at the datacenter (Equinix SY4) to build the new network in. On November 18th, at approximately 9:00 AM Sydney time (GMT+11), we will begin physically migrating all servers from the current server racks to the new server racks, which will benefit from the new and improved network. Servers will be migrated in small batches to minimize downtime, which will result in approximately 1 to 2 hours of downtime. We expect to complete the migration by the end of November 18th, but if not, we will pause the migration and then resume migrating servers on November 19th at approximately 9:00 AM Sydney time (GMT+11). No action is required, as all IP addresses will remain the same. Services will automatically come back online after the migration is completed. Also, all VPS and cPanel network connections will be upgraded from 1 Gbps to 10 Gbps for extra performance. This upgrade is free of charge; no additional cost! Please open a support ticket if you have any questions or concerns..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 17 Nov 2025 22:00:00 +0000 https://status.shockhosting.com/maintenance/cmhi9e0fq002hdq91ik2nj3yd https://status.shockhosting.com/maintenance/cmhi9e0fq002hdq91ik2nj3yd Shock Hosting - Netherlands - Power maintenance Type: Maintenance Duration: 12 hours and 30 minutes Affected Components: Netherlands Oct 16, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 16, 05:00:00 GMT+0 - Identified - Equinix and its approved contractor will be performing preventive maintenance on its main low-voltage distribution panel MDB-C at our data centre. This maintenance involves switching off the primary or redundant power supply(s) to multiple cabinets for a time frame of 11 hours. During these works, the remaining feed(s) to the involved cabinets will remain available and UPS and Generator backed. After the maintenance is completed, the power supply will be switched back on. Oct 16, 15:50:35 GMT+0 - Identified - Equinix has notified us that they're extending the maintenance period. It will now finish at 17:30 UTC. Oct 16, 17:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 12 hours and 30 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Equinix and its approved contractor will be performing preventive maintenance on its main low-voltage distribution panel MDB-C at our data centre. This maintenance involves switching off the primary or redundant power supply(s) to multiple cabinets for a time frame of 11 hours. During these works, the remaining feed(s) to the involved cabinets will remain available and UPS and Generator backed. After the maintenance is completed, the power supply will be switched back on..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>15:50:35</var> GMT+0</small><br><strong>Identified</strong> - Equinix has notified us that they're extending the maintenance period. It will now finish at 17:30 UTC..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 16 Oct 2025 05:00:00 +0000 https://status.shockhosting.com/maintenance/cmg9jz2ge00coqn6f83zse374 https://status.shockhosting.com/maintenance/cmg9jz2ge00coqn6f83zse374 Netherlands - Power maintenance Type: Maintenance Duration: 12 hours and 30 minutes Affected Components: Netherlands Oct 2, 05:00:00 GMT+0 - Identified - Maintenance is now in progress Oct 2, 05:00:00 GMT+0 - Identified - Equinix and its approved contractor will be performing preventive maintenance on its main low-voltage distribution panel MDB-C at our data centre. This maintenance involves switching off the primary or redundant power supply(s) to multiple cabinets for a time frame of 11 hours. During these works, the remaining feed(s) to the involved cabinets will remain available and UPS and Generator backed. After the maintenance is completed, the power supply will be switched back on. As dedicated servers are single-fed, these may become unavailable during maintenance on this circuit. Oct 2, 17:29:57 GMT+0 - Completed - Maintenance has been completed. Type: Maintenance

Duration: 12 hours and 30 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Equinix and its approved contractor will be performing preventive maintenance on its main low-voltage distribution panel MDB-C at our data centre. This maintenance involves switching off the primary or redundant power supply(s) to multiple cabinets for a time frame of 11 hours. During these works, the remaining feed(s) to the involved cabinets will remain available and UPS and Generator backed. After the maintenance is completed, the power supply will be switched back on. As dedicated servers are single-fed, these may become unavailable during maintenance on this circuit..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>17:29:57</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed..</p> ]]> Thu, 2 Oct 2025 05:00:00 +0000 https://status.shockhosting.com/maintenance/cmg9jpn4v00b56rvw6pc9jylu https://status.shockhosting.com/maintenance/cmg9jpn4v00b56rvw6pc9jylu Tokyo Network Upgrade - Migration Notice Type: Maintenance Duration: 1 day, 2 hours and 23 minutes Affected Components: Tokyo Sep 16, 00:00:00 GMT+0 - Identified - We are excited to announce that we have made a significant investment into upgrading our network infrastructure in Tokyo, which will greatly improve redundancy and capacity. The new network features 80 Gbps of capacity delivered over 2 x 40 Gbps fiber uplinks with full redundancy at each level in the network path. Due to this upgrade involving a full replacement of all network infrastructure, we have added additional server racks at the datacenter (Equinix TY8) to build the new network in. On September 16th, at approximately 9:00 AM Tokyo time (GMT+9), we will begin physically migrating all servers from the current server racks to the new server racks, which will benefit from the new and improved network. Servers will be migrated in small batches to minimize downtime, which will result in approximately 1 to 2 hours of downtime. We expect to complete the migration by the end of September 16th, but if not, we will pause the migration and then resume migrating servers on September 17th at approximately 9:00 AM Tokyo time (GMT+9). No action is required, as all IP addresses will remain the same. Services will automatically come back online after the migration is completed. Also, all VPS and cPanel network connections will be upgraded from 1 Gbps to 10 Gbps for extra performance. This upgrade is free of charge; no additional cost! Please open a support ticket if you have any questions or concerns. Sep 16, 09:37:13 GMT+0 - Identified - We’re pleased to share that the migration of Web Hosting and VPS services has been successfully completed. The migration of Dedicated Server services is still in progress. Our team is actively working on it, and we’ll provide another update as soon as the process is finalized. Sep 17, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day, 2 hours and 23 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are excited to announce that we have made a significant investment into upgrading our network infrastructure in Tokyo, which will greatly improve redundancy and capacity. The new network features 80 Gbps of capacity delivered over 2 x 40 Gbps fiber uplinks with full redundancy at each level in the network path. Due to this upgrade involving a full replacement of all network infrastructure, we have added additional server racks at the datacenter (Equinix TY8) to build the new network in. On September 16th, at approximately 9:00 AM Tokyo time (GMT+9), we will begin physically migrating all servers from the current server racks to the new server racks, which will benefit from the new and improved network. Servers will be migrated in small batches to minimize downtime, which will result in approximately 1 to 2 hours of downtime. We expect to complete the migration by the end of September 16th, but if not, we will pause the migration and then resume migrating servers on September 17th at approximately 9:00 AM Tokyo time (GMT+9). No action is required, as all IP addresses will remain the same. Services will automatically come back online after the migration is completed. Also, all VPS and cPanel network connections will be upgraded from 1 Gbps to 10 Gbps for extra performance. This upgrade is free of charge; no additional cost! Please open a support ticket if you have any questions or concerns..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>09:37:13</var> GMT+0</small><br><strong>Identified</strong> - We’re pleased to share that the migration of Web Hosting and VPS services has been successfully completed. The migration of Dedicated Server services is still in progress. Our team is actively working on it, and we’ll provide another update as soon as the process is finalized..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 16 Sep 2025 00:00:00 +0000 https://status.shockhosting.com/maintenance/cmeyx1pb2004p5p1ptp3b77xw https://status.shockhosting.com/maintenance/cmeyx1pb2004p5p1ptp3b77xw NY-S4 - Outage Type: Incident Duration: 1 hour and 1 minute Affected Components: New York Sep 8, 09:33:00 GMT+0 - Investigating - We are currently investigating an outage with NY-S4; it appears to be refusing to power up, so the DC tech will be investigating further. Sep 8, 10:34:00 GMT+0 - Resolved - The machine's power cables were reseated, and it is now booting up. All services should be back online. Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:33:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an outage with NY-S4; it appears to be refusing to power up, so the DC tech will be investigating further..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:34:00</var> GMT+0</small><br><strong>Resolved</strong> - The machine's power cables were reseated, and it is now booting up. All services should be back online..</p> ]]> Mon, 8 Sep 2025 09:33:00 +0000 https://status.shockhosting.com/incident/cmfayviu0007m12p4li1zyfpm https://status.shockhosting.com/incident/cmfayviu0007m12p4li1zyfpm West Chicago - PDU failure Type: Incident Duration: 19 minutes Affected Components: Chicago Sep 2, 15:42:33 GMT+0 - Identified - PDU-B in our West Chicago rack is currently experiencing failures, causing intermittent power; replacement is being arranged. Sep 2, 16:01:14 GMT+0 - Resolved - The PDU has been replaced; all affected services should be back online. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:42:33</var> GMT+0</small><br><strong>Identified</strong> - PDU-B in our West Chicago rack is currently experiencing failures, causing intermittent power; replacement is being arranged..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:01:14</var> GMT+0</small><br><strong>Resolved</strong> - The PDU has been replaced; all affected services should be back online..</p> ]]> Tue, 2 Sep 2025 15:42:33 +0000 https://status.shockhosting.com/incident/cmf2pvuzq002k53o3rkkihs3f https://status.shockhosting.com/incident/cmf2pvuzq002k53o3rkkihs3f Frankfurt - Outage Type: Incident Duration: 48 minutes Affected Components: Frankfurt Sep 1, 11:06:04 GMT+0 - Investigating - We are aware of an outage in Frankfurt and are investigating the cause. Sep 1, 11:54:33 GMT+0 - Resolved - Our datacenter provider claimed they had not received our monthly rent payment, but after we provided proof, they located the payment and restored our service. Type: Incident

Duration: 48 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:06:04</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an outage in Frankfurt and are investigating the cause..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:54:33</var> GMT+0</small><br><strong>Resolved</strong> - Our datacenter provider claimed they had not received our monthly rent payment, but after we provided proof, they located the payment and restored our service. .</p> ]]> Mon, 1 Sep 2025 11:06:04 +0000 https://status.shockhosting.com/incident/cmf10kh6b00kuwdmdegq4wi83 https://status.shockhosting.com/incident/cmf10kh6b00kuwdmdegq4wi83 DE-K1 VPS Node Memory Upgrade Type: Maintenance Duration: 1 hour Affected Components: Frankfurt Aug 25, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 25, 14:00:00 GMT+0 - Identified - On Monday, August 25th, at approximately 4:00 PM CEST (GMT +2) we will be upgrading the memory capacity of the DE-K1 VPS node in Frankfurt. Unfortunately, the node needs to be removed from the server cabinet to perform the upgrade, so we expect about 30 to 60 minutes of downtime for this task to be completed. Please let us know if you have any questions or concerns. Aug 25, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Monday, August 25th, at approximately 4:00 PM CEST (GMT +2) we will be upgrading the memory capacity of the DE-K1 VPS node in Frankfurt. Unfortunately, the node needs to be removed from the server cabinet to perform the upgrade, so we expect about 30 to 60 minutes of downtime for this task to be completed. Please let us know if you have any questions or concerns..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 25 Aug 2025 14:00:00 +0000 https://status.shockhosting.com/maintenance/cmemx62l500014jtnwuw9lh0e https://status.shockhosting.com/maintenance/cmemx62l500014jtnwuw9lh0e SG-S2 Server Outage Type: Incident Duration: 59 minutes Affected Components: Singapore Jun 6, 05:10:07 GMT+0 - Investigating - We are currently investigating this incident. Jun 6, 06:09:07 GMT+0 - Resolved - This outage was due to faulty memory causing the server to enter a boot loop. The server has been brought back online and we will schedule a replacement of the faulty memory as soon as possible. Type: Incident

Duration: 59 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>05:10:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>06:09:07</var> GMT+0</small><br><strong>Resolved</strong> - This outage was due to faulty memory causing the server to enter a boot loop. The server has been brought back online and we will schedule a replacement of the faulty memory as soon as possible..</p> ]]> Fri, 6 Jun 2025 05:10:07 +0000 https://status.shockhosting.com/incident/cmbkcjkjq0005ddhu4zb53l83 https://status.shockhosting.com/incident/cmbkcjkjq0005ddhu4zb53l83 Singapore - SG-K4 Memory Replacement Type: Maintenance Duration: 22 minutes Affected Components: Singapore May 28, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 28, 06:00:00 GMT+0 - Identified - 2 x memory DIMM's determined to be faulty will be replaced in SG-K4\. We expect approximately 30 to 60 minutes of downtime for this task to be completed. May 28, 06:21:44 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 22 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - 2 x memory DIMM's determined to be faulty will be replaced in SG-K4\. We expect approximately 30 to 60 minutes of downtime for this task to be completed..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>06:21:44</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 28 May 2025 06:00:00 +0000 https://status.shockhosting.com/maintenance/cmb66gwyg0003zqthoqjo8g2t https://status.shockhosting.com/maintenance/cmb66gwyg0003zqthoqjo8g2t Los Angeles - Rack Power Balancing Type: Maintenance Duration: 1 hour Affected Components: Los Angeles Mar 29, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 29, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 29, 13:00:00 GMT+0 - Identified - On Saturday, March 29th at 6:00 AM Los Angeles time (PST) we will be moving the following VPS nodes to a different cabinet in the same datacenter (CoreSite LA2) to balance the power load: \- LA-K3 \- LA-K4 We anticipate about 30 minutes of downtime to fully shut down the nodes, move them to the other cabinet, and then power them back on. Please let us know if you have any questions or concerns. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, March 29th at 6:00 AM Los Angeles time (PST) we will be moving the following VPS nodes to a different cabinet in the same datacenter (CoreSite LA2) to balance the power load: \- LA-K3 \- LA-K4 We anticipate about 30 minutes of downtime to fully shut down the nodes, move them to the other cabinet, and then power them back on. Please let us know if you have any questions or concerns..</p> ]]> Sat, 29 Mar 2025 13:00:00 +0000 https://status.shockhosting.com/maintenance/cm8qdr2820005dmf7n7iyezqr https://status.shockhosting.com/maintenance/cm8qdr2820005dmf7n7iyezqr Los Angeles - Final Datacenter Migration (VPS) Type: Maintenance Duration: 2 hours Affected Components: Los Angeles Mar 10, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 10, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 10, 03:00:00 GMT+0 - Identified - We are pleased to report that over the past few weeks we have been building out our network at a new datacenter in Los Angeles following the sudden and unexpected eviction of our previous datacenter provider (QuadraNet) last month. The new datacenter that we have selected is CoreSite LA2 which is regarded as one of the top datacenters in Los Angeles with excellent connectivity and robust infrastructure. On Sunday, March 9th at approximately 8:00 PM PST, we will initiate a migration of all VPS nodes to our new permanent home at CoreSite LA2\. There will be approximately 2 hours of downtime for our team to remove the servers from the temporary datacenter, transport the servers, and then install the servers at the new datacenter. Although this whole situation was unexpected, we took the opportunity to invest in increasing our network capacity and redundancy in Los Angeles. We have increased our network uplinks from 20 Gbps to 80 Gbps and our server ports from 1 Gbps to 10 Gbps with fully redundant network equipment for better performance and reliability. We apologize for any inconvenience caused by last month's migration and this upcoming migration, which will be the final migration to resolve this situation. Please let us know if you have any questions or concerns. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are pleased to report that over the past few weeks we have been building out our network at a new datacenter in Los Angeles following the sudden and unexpected eviction of our previous datacenter provider (QuadraNet) last month. The new datacenter that we have selected is CoreSite LA2 which is regarded as one of the top datacenters in Los Angeles with excellent connectivity and robust infrastructure. On Sunday, March 9th at approximately 8:00 PM PST, we will initiate a migration of all VPS nodes to our new permanent home at CoreSite LA2\. There will be approximately 2 hours of downtime for our team to remove the servers from the temporary datacenter, transport the servers, and then install the servers at the new datacenter. Although this whole situation was unexpected, we took the opportunity to invest in increasing our network capacity and redundancy in Los Angeles. We have increased our network uplinks from 20 Gbps to 80 Gbps and our server ports from 1 Gbps to 10 Gbps with fully redundant network equipment for better performance and reliability. We apologize for any inconvenience caused by last month's migration and this upcoming migration, which will be the final migration to resolve this situation. Please let us know if you have any questions or concerns..</p> ]]> Mon, 10 Mar 2025 03:00:00 +0000 https://status.shockhosting.com/maintenance/cm7yt95tl000j10bq5nkv52yx https://status.shockhosting.com/maintenance/cm7yt95tl000j10bq5nkv52yx Los Angeles - Final Datacenter Migration (cPanel) Type: Maintenance Duration: 2 hours Affected Components: Los Angeles Mar 9, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 9, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 9, 04:00:00 GMT+0 - Identified - We are pleased to report that over the past few weeks we have been building out our network at a new datacenter in Los Angeles following the sudden and unexpected eviction of our previous datacenter provider (QuadraNet) last month. The new datacenter that we have selected is CoreSite LA2 which is regarded as one of the top datacenters in Los Angeles with excellent connectivity and robust infrastructure. On Saturday, March 8th at approximately 8:00 PM PST, we will initiate a migration of all Shared and Reseller Hosting servers to our new permanent home at CoreSite LA2\. There will be approximately 2 hours of downtime for our team to remove the servers from the temporary datacenter, transport the servers, and then install the servers at the new datacenter. Although this whole situation was unexpected, we took the opportunity to invest in increasing our network capacity and redundancy in Los Angeles. We have increased our network uplinks from 20 Gbps to 80 Gbps and our server ports from 1 Gbps to 10 Gbps with fully redundant network equipment for better performance and reliability. We apologize for any inconvenience caused by last month's migration and this upcoming migration, which will be the final migration to resolve this situation. Please let us know if you have any questions or concerns. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are pleased to report that over the past few weeks we have been building out our network at a new datacenter in Los Angeles following the sudden and unexpected eviction of our previous datacenter provider (QuadraNet) last month. The new datacenter that we have selected is CoreSite LA2 which is regarded as one of the top datacenters in Los Angeles with excellent connectivity and robust infrastructure. On Saturday, March 8th at approximately 8:00 PM PST, we will initiate a migration of all Shared and Reseller Hosting servers to our new permanent home at CoreSite LA2\. There will be approximately 2 hours of downtime for our team to remove the servers from the temporary datacenter, transport the servers, and then install the servers at the new datacenter. Although this whole situation was unexpected, we took the opportunity to invest in increasing our network capacity and redundancy in Los Angeles. We have increased our network uplinks from 20 Gbps to 80 Gbps and our server ports from 1 Gbps to 10 Gbps with fully redundant network equipment for better performance and reliability. We apologize for any inconvenience caused by last month's migration and this upcoming migration, which will be the final migration to resolve this situation. Please let us know if you have any questions or concerns..</p> ]]> Sun, 9 Mar 2025 04:00:00 +0000 https://status.shockhosting.com/maintenance/cm7yt7lff000tq7kg90h11l60 https://status.shockhosting.com/maintenance/cm7yt7lff000tq7kg90h11l60 Los Angeles - Emergency Datacenter Migration Type: Maintenance Duration: 2 hours and 36 minutes Affected Components: Los Angeles Feb 18, 02:05:58 GMT+0 - Completed - All servers have been successfully migrated to the new datacenter facility. Please open a support ticket if you are experiencing any issues post migration. For compensation credit, please open a billing ticket. Thank you for your patience and we apologize for any inconvenience caused. Feb 17, 23:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 17, 23:30:00 GMT+0 - Identified - We just learned that the datacenter that we use to colocate our servers in Los Angeles (QuadraNet) is at risk of eviction and bankruptcy. To ensure that we do not experience any extended downtime caused by their financial situation, we have immediately made plans to migrate our servers to a new datacenter facility in Los Angeles. Today at approximately 3:30 PM PST we will be migrating all Shared Hosting, Reseller Hosting, and VPS nodes to a new datacenter facility. Dedicated Servers will be migrated before March 1st and announced separately when we have confirmed a date and time. Due to the short notice, we will be providing all clients in Los Angeles with a free month of service. Please open a support ticket to claim the compensation credit. Type: Maintenance

Duration: 2 hours and 36 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>02:05:58</var> GMT+0</small><br><strong>Completed</strong> - All servers have been successfully migrated to the new datacenter facility. Please open a support ticket if you are experiencing any issues post migration. For compensation credit, please open a billing ticket. Thank you for your patience and we apologize for any inconvenience caused..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>23:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Identified</strong> - We just learned that the datacenter that we use to colocate our servers in Los Angeles (QuadraNet) is at risk of eviction and bankruptcy. To ensure that we do not experience any extended downtime caused by their financial situation, we have immediately made plans to migrate our servers to a new datacenter facility in Los Angeles. Today at approximately 3:30 PM PST we will be migrating all Shared Hosting, Reseller Hosting, and VPS nodes to a new datacenter facility. Dedicated Servers will be migrated before March 1st and announced separately when we have confirmed a date and time. Due to the short notice, we will be providing all clients in Los Angeles with a free month of service. Please open a support ticket to claim the compensation credit..</p> ]]> Mon, 17 Feb 2025 23:30:00 +0000 https://status.shockhosting.com/maintenance/cm79o9nzt002jvxyi2bj4sdwm https://status.shockhosting.com/maintenance/cm79o9nzt002jvxyi2bj4sdwm LA-S2 & CO-S1 - CloudLinux 7 to CloudLinux 8 upgrade Type: Maintenance Duration: 2 hours and 13 minutes Affected Components: Denver, Los Angeles Feb 9, 14:13:16 GMT+0 - Completed - Maintenance has completed successfully. Feb 9, 12:00:00 GMT+0 - Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process. Feb 9, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 13 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:13:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 9 Feb 2025 12:00:00 +0000 https://status.shockhosting.com/maintenance/cm6wyg2620085byfu3thoaimc https://status.shockhosting.com/maintenance/cm6wyg2620085byfu3thoaimc TX-S1, TX-S2, WC-S1 & WC-S2 - CloudLinux 7 to CloudLinux 8 upgrade Type: Maintenance Duration: 2 hours and 30 minutes Affected Components: Dallas, Chicago Feb 9, 13:29:43 GMT+0 - Completed - Maintenance has completed successfully. Feb 9, 11:00:00 GMT+0 - Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process. Feb 9, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:29:43</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 9 Feb 2025 11:00:00 +0000 https://status.shockhosting.com/maintenance/cm6wyextc000cdlttihtrjy1j https://status.shockhosting.com/maintenance/cm6wyextc000cdlttihtrjy1j NY-S1, NY-S2, NY-S3 & FL-S1 - CloudLinux 7 to CloudLinux 8 upgrade Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: New York, Jacksonville Feb 9, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 9, 10:00:00 GMT+0 - Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process. Feb 9, 13:29:54 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:29:54</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 9 Feb 2025 10:00:00 +0000 https://status.shockhosting.com/maintenance/cm6wye3pe00413kz36utb4b17 https://status.shockhosting.com/maintenance/cm6wye3pe00413kz36utb4b17 UK-S1 & UK-S2 - CloudLinux 7 to CloudLinux 8 upgrade Type: Maintenance Duration: 3 hours and 12 minutes Affected Components: Coventry Feb 9, 00:12:10 GMT+0 - Completed - All but UK-S2 have been completed due to an issue with the ELevate script, this will be upgraded during the next run. Feb 8, 21:00:00 GMT+0 - Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process. Feb 8, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours and 12 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>00:12:10</var> GMT+0</small><br><strong>Completed</strong> - All but UK-S2 have been completed due to an issue with the ELevate script, this will be upgraded during the next run..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 8 Feb 2025 21:00:00 +0000 https://status.shockhosting.com/maintenance/cm6wfrswz005qvnmj3eiglxj8 https://status.shockhosting.com/maintenance/cm6wfrswz005qvnmj3eiglxj8 NL-S1, NL-S2 & NL-S3 - CloudLinux 7 to CloudLinux 8 upgrade Type: Maintenance Duration: 10 days, 11 hours and 38 minutes Affected Components: Netherlands Feb 9, 00:11:37 GMT+0 - Completed - All but NL-S3 have been completed due to an issue with a repository mirror, NL-S3 will keep retrying and we're unfortunately unable to rollback at this stage. Feb 8, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 20:00:00 GMT+0 - Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process. Type: Maintenance

Duration: 10 days, 11 hours and 38 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>00:11:37</var> GMT+0</small><br><strong>Completed</strong> - All but NL-S3 have been completed due to an issue with a repository mirror, NL-S3 will keep retrying and we're unfortunately unable to rollback at this stage..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..</p> ]]> Sat, 8 Feb 2025 20:00:00 +0000 https://status.shockhosting.com/maintenance/cm6wfqmfy001ifkw7h2p2dscm https://status.shockhosting.com/maintenance/cm6wfqmfy001ifkw7h2p2dscm SG-S1 & AU-S1 - CloudLinux 7 to CloudLinux 8 upgrade Type: Maintenance Duration: 3 hours and 57 minutes Affected Components: Sydney, Singapore Feb 8, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 22:56:44 GMT+0 - Completed - Maintenance has completed successfully. Feb 8, 19:00:00 GMT+0 - Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process. Type: Maintenance

Duration: 3 hours and 57 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:56:44</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..</p> ]]> Sat, 8 Feb 2025 19:00:00 +0000 https://status.shockhosting.com/maintenance/cm6wfp96r003zaclpqu906k5j https://status.shockhosting.com/maintenance/cm6wfp96r003zaclpqu906k5j Los Angeles - Network Outage Type: Incident Duration: 5 hours and 29 minutes Affected Components: Los Angeles Jan 23, 11:55:48 GMT+0 - Investigating - Our network provider in Los Angeles has indicated that they are performing an "Emergency Maintenance" which is causing an outage. More details will be shared shortly. Jan 23, 12:44:18 GMT+0 - Monitoring - The network has come back online, but we are still waiting for more information from our network provider on what caused this. We apologize for any inconvenience caused. Jan 23, 17:25:09 GMT+0 - Resolved - This was confirmed by our network provider to be caused by a routing issue with Cogent and the issue has now been resolved. Sorry again for any inconvenience caused, and please open a ticket if you'd like to receive compensation under our uptime guarantee. Type: Incident

Duration: 5 hours and 29 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>11:55:48</var> GMT+0</small><br><strong>Investigating</strong> - Our network provider in Los Angeles has indicated that they are performing an "Emergency Maintenance" which is causing an outage. More details will be shared shortly..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>12:44:18</var> GMT+0</small><br><strong>Monitoring</strong> - The network has come back online, but we are still waiting for more information from our network provider on what caused this. We apologize for any inconvenience caused..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>17:25:09</var> GMT+0</small><br><strong>Resolved</strong> - This was confirmed by our network provider to be caused by a routing issue with Cogent and the issue has now been resolved. Sorry again for any inconvenience caused, and please open a ticket if you'd like to receive compensation under our uptime guarantee..</p> ]]> Thu, 23 Jan 2025 11:55:48 +0000 https://status.shockhosting.com/incident/cm69a14ez0003wqb8ahsnzm64 https://status.shockhosting.com/incident/cm69a14ez0003wqb8ahsnzm64 Jacksonville - Network Outage Type: Incident Duration: 15 hours and 46 minutes Affected Components: Jacksonville Nov 19, 09:20:21 GMT+0 - Investigating - Our network provider in Jacksonville is currently experiencing an outage. They have been notified, we will post more updates as soon as we hear from them. Nov 19, 13:23:15 GMT+0 - Investigating - Apologies for the delay. Unfortunately, our provider experienced a delay in responding, which we are actively investigating. Network connectivity has now been restored, and we are currently awaiting confirmation regarding the root cause of the issue. Nov 20, 01:06:38 GMT+0 - Resolved - Our provider identified an error regarding MAC address programming on our network port, which caused it to drop. They resolved the issue by resetting the port on their end and will continue to monitor our BGP session to ensure it remains stable and prevent any recurrence. Thank you for your patience. Type: Incident

Duration: 15 hours and 46 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>09:20:21</var> GMT+0</small><br><strong>Investigating</strong> - Our network provider in Jacksonville is currently experiencing an outage. They have been notified, we will post more updates as soon as we hear from them..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>13:23:15</var> GMT+0</small><br><strong>Investigating</strong> - Apologies for the delay. Unfortunately, our provider experienced a delay in responding, which we are actively investigating. Network connectivity has now been restored, and we are currently awaiting confirmation regarding the root cause of the issue..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>01:06:38</var> GMT+0</small><br><strong>Resolved</strong> - Our provider identified an error regarding MAC address programming on our network port, which caused it to drop. They resolved the issue by resetting the port on their end and will continue to monitor our BGP session to ensure it remains stable and prevent any recurrence. Thank you for your patience..</p> ]]> Tue, 19 Nov 2024 09:20:21 +0000 https://status.shockhosting.com/incident/cm3o8utqc0002y2q39rpcje23 https://status.shockhosting.com/incident/cm3o8utqc0002y2q39rpcje23 Seattle - Network Outage Type: Incident Duration: 7 hours and 10 minutes Affected Components: Seattle May 31, 17:37:53 GMT+0 - Monitoring - Connectivity seems to be restored, will continue monitoring and await confirmation on the fix from the upstream. May 31, 23:15:54 GMT+0 - Resolved - This has been resolved. May 31, 16:00:00 GMT+0 - Identified - Our network provider in Seattle is currently experiencing an outage. The issue is upstream with Cogent and they have engineers working on the issue. We will post more updates as soon as we hear from them. May 31, 23:10:14 GMT+0 - Resolved - This incident has been resolved with no further interruption detected since 10:37 AM local time. Cogent reported that the cause of the outage was due to a power issue that impacted networking equipment. Please open a billing ticket to claim compensation for this outage. Type: Incident

Duration: 7 hours and 10 minutes

Affected Components:

<p><small>May <var data-var='date'> 31</var>, <var data-var='time'>17:37:53</var> GMT+0</small><br><strong>Monitoring</strong> - Connectivity seems to be restored, will continue monitoring and await confirmation on the fix from the upstream..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>23:15:54</var> GMT+0</small><br><strong>Resolved</strong> - This has been resolved..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our network provider in Seattle is currently experiencing an outage. The issue is upstream with Cogent and they have engineers working on the issue. We will post more updates as soon as we hear from them..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>23:10:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved with no further interruption detected since 10:37 AM local time. Cogent reported that the cause of the outage was due to a power issue that impacted networking equipment. Please open a billing ticket to claim compensation for this outage..</p> ]]> Fri, 31 May 2024 16:00:00 +0000 https://status.shockhosting.com/incident/clwuxn44m340687b8oo4z5yjc76 https://status.shockhosting.com/incident/clwuxn44m340687b8oo4z5yjc76 Dallas - Network Outage Type: Incident Duration: 9 hours and 11 minutes Affected Components: Dallas May 26, 11:40:19 GMT+0 - Investigating - Our network provider in Dallas is currently experiencing an outage. They have contacted their on-call network technician to investigate the issue. We will post more updates as soon as we hear from them. May 26, 16:53:48 GMT+0 - Identified - Our network provider is still working to fix this issue as soon as possible. Unfortunately we don't have an ETA from them yet. May 26, 18:58:50 GMT+0 - Identified - We have recieved an ETA of 1 to 2 hours for the network to be restored. May 26, 20:51:22 GMT+0 - Resolved - The fix has been implemented and all servers should be back online now. Please open a billing ticket to claim compensation for this outage or open a support ticket if your server is still not accessible. We apologize for any inconvenience caused by this outage and we will be making improvements to our network to prevent this from happening again. Type: Incident

Duration: 9 hours and 11 minutes

Affected Components:

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>11:40:19</var> GMT+0</small><br><strong>Investigating</strong> - Our network provider in Dallas is currently experiencing an outage. They have contacted their on-call network technician to investigate the issue. We will post more updates as soon as we hear from them..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>16:53:48</var> GMT+0</small><br><strong>Identified</strong> - Our network provider is still working to fix this issue as soon as possible. Unfortunately we don't have an ETA from them yet..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>18:58:50</var> GMT+0</small><br><strong>Identified</strong> - We have recieved an ETA of 1 to 2 hours for the network to be restored..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>20:51:22</var> GMT+0</small><br><strong>Resolved</strong> - The fix has been implemented and all servers should be back online now. Please open a billing ticket to claim compensation for this outage or open a support ticket if your server is still not accessible. We apologize for any inconvenience caused by this outage and we will be making improvements to our network to prevent this from happening again..</p> ]]> Sun, 26 May 2024 11:40:19 +0000 https://status.shockhosting.com/incident/clwngx497168433aqoaqej34n6z https://status.shockhosting.com/incident/clwngx497168433aqoaqej34n6z NJ > NY Migration 2/2 Type: Maintenance Duration: 7 hours and 54 minutes Affected Components: New York Apr 23, 21:24:03 GMT+0 - Completed - Maintenance has completed successfully. Apr 23, 13:30:00 GMT+0 - Identified - All remaining servers, including cPanel and VPS hypervisors, are being migrated from New Jersey to New York. This process is expected to take approximately 6 hours to complete. Apr 23, 13:30:01 GMT+0 - Identified - Migration is now in progress Type: Maintenance

Duration: 7 hours and 54 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>21:24:03</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Identified</strong> - All remaining servers, including cPanel and VPS hypervisors, are being migrated from New Jersey to New York. This process is expected to take approximately 6 hours to complete..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>13:30:01</var> GMT+0</small><br><strong>Identified</strong> - Migration is now in progress.</p> ]]> Tue, 23 Apr 2024 13:30:00 +0000 https://status.shockhosting.com/maintenance/clvbelyzo118273b5odr8fwu4kt https://status.shockhosting.com/maintenance/clvbelyzo118273b5odr8fwu4kt NJ > NY Migration 1/2 Type: Maintenance Duration: 6 hours and 50 minutes Affected Components: New York Apr 22, 13:30:01 GMT+0 - Identified - The 2-day process of migrating our equipment from New Jersey to New York has begun, the servers affected today are dedicated servers NJ-D33 thru NJ-D64 and the migration is expected to take approximately 6 hours to complete. Apr 22, 20:20:26 GMT+0 - Completed - NJ-D33 thru NJ-D64 have been migrated successfully. The next phase will start at 9 AM EST tomorrow. Type: Maintenance

Duration: 6 hours and 50 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>13:30:01</var> GMT+0</small><br><strong>Identified</strong> - The 2-day process of migrating our equipment from New Jersey to New York has begun, the servers affected today are dedicated servers NJ-D33 thru NJ-D64 and the migration is expected to take approximately 6 hours to complete..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>20:20:26</var> GMT+0</small><br><strong>Completed</strong> - NJ-D33 thru NJ-D64 have been migrated successfully. The next phase will start at 9 AM EST tomorrow..</p> ]]> Mon, 22 Apr 2024 13:30:01 +0000 https://status.shockhosting.com/maintenance/clvb17xf896327b7oe0lrn2m76 https://status.shockhosting.com/maintenance/clvb17xf896327b7oe0lrn2m76 LA-S1 - Degraded web performance Type: Incident Duration: 1 day and 5 minutes Affected Components: Los Angeles Nov 16, 18:00:00 GMT+0 - Investigating - We're currently investigating reports of degraded web performance which appears to be linked to unusual resource usage across all PHP processes, we're working with our technical team to determine the root cause. Nov 16, 22:39:54 GMT+0 - Investigating - We'd like to apologize for the lack of communication and the length of time that this has impacted your service(s). We've unfortunately exhausted all of our internal options, so we've had to pursue external support to get some new eyes on this. This is now underway and we hope to have a good resolution for you all shortly. Nov 17, 01:34:11 GMT+0 - Identified - Sadly, after hours of investigation, the specialists brought on were also unable to figure out the root cause. With this, we've decided to begin the migration of users to our newer generation nodes. If you wish to be migrated with priority, please contact us through a support ticket. Nov 17, 18:05:18 GMT+0 - Resolved - All services have been migrated to a new server. Please open a support ticket if you are experiencing any issues after the migration. We apologize again for any inconvenience caused by this incident. Type: Incident

Duration: 1 day and 5 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating reports of degraded web performance which appears to be linked to unusual resource usage across all PHP processes, we're working with our technical team to determine the root cause..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>22:39:54</var> GMT+0</small><br><strong>Investigating</strong> - We'd like to apologize for the lack of communication and the length of time that this has impacted your service(s). We've unfortunately exhausted all of our internal options, so we've had to pursue external support to get some new eyes on this. This is now underway and we hope to have a good resolution for you all shortly..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>01:34:11</var> GMT+0</small><br><strong>Identified</strong> - Sadly, after hours of investigation, the specialists brought on were also unable to figure out the root cause. With this, we've decided to begin the migration of users to our newer generation nodes. If you wish to be migrated with priority, please contact us through a support ticket..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>18:05:18</var> GMT+0</small><br><strong>Resolved</strong> - All services have been migrated to a new server. Please open a support ticket if you are experiencing any issues after the migration. We apologize again for any inconvenience caused by this incident..</p> ]]> Thu, 16 Nov 2023 18:00:00 +0000 https://status.shockhosting.com/incident/clp1mbdg263919bnobaap9jkeo https://status.shockhosting.com/incident/clp1mbdg263919bnobaap9jkeo Upstream BGP Issues Type: Incident Duration: 1 hour and 3 minutes Affected Components: Netherlands Oct 25, 16:22:39 GMT+0 - Identified - Our network provider in Amsterdam is experiences issues with BGP which is causing intermittent outages. They are aware of the issue and working on a resolution. Oct 25, 17:25:59 GMT+0 - Resolved - Our upstream network provider has implemented a fix and the issue has now been resolved. Type: Incident

Duration: 1 hour and 3 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>16:22:39</var> GMT+0</small><br><strong>Identified</strong> - Our network provider in Amsterdam is experiences issues with BGP which is causing intermittent outages. They are aware of the issue and working on a resolution..</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>17:25:59</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream network provider has implemented a fix and the issue has now been resolved..</p> ]]> Wed, 25 Oct 2023 16:22:39 +0000 https://status.shockhosting.com/incident/clo5yrx5j83976b7opvz927bd8 https://status.shockhosting.com/incident/clo5yrx5j83976b7opvz927bd8