Duration: 5 hours

Affected Components: Tokyo

Dec 5, 17:30:00 GMT+0
Identified - Our upstream will be performing maintenance on its network, which will sadly impact connectivity. 'We have identified issues in the chassis housing the router connecting your server(s). To prevent potential discards from impacting production traffic in the future and to reduce related risks, it is necessary to replace the legacy line cards and upgrade the EOS software. This maintenance will ensure greater stability and long-term reliability of the network. Connectivity in this location may be unavailable for up to 5 hours during the maintenance window. The extended timeframe is required due to constraints in the rack, as it may be necessary to remove the chassis entirely to complete the replacement. We will minimise downtime wherever possible and restore services as quickly as the maintenance allows.'.

Dec 5, 17:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 5, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Chicago

Dec 1, 16:00:00 GMT+0
Identified - We are notifying you of an upcoming infrastructure upgrade designed to improve the performance, reliability, and long-term scalability of your hosting services. On December 1st, beginning at approximately 10:00 AM CST (UTC -6), all servers will be physically migrated from our current datacenter in West Chicago (SBA Edge) to the CoreSite CH1 datacenter in downtown Chicago. CoreSite CH1 provides enhanced network connectivity, increased power redundancy, and a higher level of physical security, all of which will contribute to a stronger and more resilient hosting environment. We anticipate approximately 6 to 8 hours of downtime, which will involve removing all servers from the current datacenter cabinets, transporting the servers to the new datacenter, and then installing the servers in the new datacenter cabinets. Our team will work diligently to keep the downtime to a minimum by completing the migration as quickly and as safely as possible. No action is required on your part. All current services, IP addresses, and configurations will remain unchanged. If you require that your service remain online for this migration, we can temporarily (or permanently if requested) move your service to a different datacenter location of your choice, such as Dallas, before the physical Chicago migration begins. Please contact us by November 24th if you are interested in this option, which will require an IP/DNS change but less than an hour of downtime that can be scheduled at your convenience. Please open a support ticket if you have any questions or concerns. Thank you for your continued trust and partnership..

Dec 1, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 1, 22:30:30 GMT+0
Identified - Everything is progressing well and all servers have been transported to the new datacenter. All web hosting and VPS nodes are now installed in the new cabinet and back online (WC-S1, S2, K1, and K2). Dedicated Servers are now being installed and should gradually start to come back online shortly..

Dec 2, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 days, 1 hour and 33 minutes

Affected Components: Frankfurt

Nov 21, 10:30:31 GMT+0
Identified - We are currently experiencing an issue on our DE-S1 node due to a system-level resource problem. This has temporarily affected access to cPanel/WHM and, most notably, databases. This appears to have been caused by a spike in filesystem usage. We are working to restore full functionality as soon as possible..

Nov 22, 13:19:25 GMT+0
Identified - Accounts are still being restored. Due to the large amount of accounts and data we expect all accounts to be restored within 24 hours..

Nov 21, 19:47:42 GMT+0
Monitoring - We have detected MySQL corruption on the DE-S1 node, which has impacted access to cPanel/WHM and several databases. To resolve this, we are preparing a careful restoration process from our backups. This involves: 1. Securing all current data to prevent losses. 2. Restoring affected databases and services from verified backups. 3. Validating data integrity and bringing all services back online. This process is complex and will take some time to complete safely. We are actively working on it and will provide regular updates as progress continues. .

Nov 22, 03:09:08 GMT+0
Identified - We are still working to resolve this issue as quickly as possible. Due to the large amount of data it is taking an extended amount of time to backup and restore..

Nov 23, 06:22:10 GMT+0
Identified - Restoration progress is currently around 80%. If you wish to know whether your account has been processed yet, please reach out..

Nov 23, 20:04:50 GMT+0
Identified - Thank you for your patience. The majority of the restoration process is now complete. Unfortunately, \~10% of the automated restores were only partially completed. Our team is reviewing and resolving these cases individually, which may take some time. We will provide another update once this is finished..

Nov 27, 12:03:57 GMT+0
Resolved - We are pleased to confirm that the restoration process has now been fully completed. We sincerely apologize for the inconvenience this incident may have caused. Our team has worked diligently to minimize impact and ensure stability moving forward. Thank you for your patience, understanding, and cooperation throughout this period. We truly appreciate your support. If you experience any issues or need assistance, please feel free to contact our support team..

Duration: 1 day and 8 hours

Affected Components: Sydney

Nov 17, 22:00:00 GMT+0
Identified - We are excited to announce that we have made a significant investment into upgrading our network infrastructure in Sydney, which will greatly improve redundancy and capacity. The new network features 80 Gbps of capacity delivered over 2 x 40 Gbps fiber uplinks with full redundancy at each level in the network path. Due to this upgrade involving a full replacement of all network infrastructure, we have added additional server racks at the datacenter (Equinix SY4) to build the new network in. On November 18th, at approximately 9:00 AM Sydney time (GMT+11), we will begin physically migrating all servers from the current server racks to the new server racks, which will benefit from the new and improved network. Servers will be migrated in small batches to minimize downtime, which will result in approximately 1 to 2 hours of downtime. We expect to complete the migration by the end of November 18th, but if not, we will pause the migration and then resume migrating servers on November 19th at approximately 9:00 AM Sydney time (GMT+11). No action is required, as all IP addresses will remain the same. Services will automatically come back online after the migration is completed. Also, all VPS and cPanel network connections will be upgraded from 1 Gbps to 10 Gbps for extra performance. This upgrade is free of charge; no additional cost! Please open a support ticket if you have any questions or concerns..

Nov 17, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 19, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 12 hours and 30 minutes

Affected Components: Netherlands

Oct 16, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 05:00:00 GMT+0
Identified - Equinix and its approved contractor will be performing preventive maintenance on its main low-voltage distribution panel MDB-C at our data centre. This maintenance involves switching off the primary or redundant power supply(s) to multiple cabinets for a time frame of 11 hours. During these works, the remaining feed(s) to the involved cabinets will remain available and UPS and Generator backed. After the maintenance is completed, the power supply will be switched back on..

Oct 16, 15:50:35 GMT+0
Identified - Equinix has notified us that they're extending the maintenance period. It will now finish at 17:30 UTC..

Oct 16, 17:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 12 hours and 30 minutes

Affected Components: Netherlands

Oct 2, 05:00:00 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 05:00:00 GMT+0
Identified - Equinix and its approved contractor will be performing preventive maintenance on its main low-voltage distribution panel MDB-C at our data centre. This maintenance involves switching off the primary or redundant power supply(s) to multiple cabinets for a time frame of 11 hours. During these works, the remaining feed(s) to the involved cabinets will remain available and UPS and Generator backed. After the maintenance is completed, the power supply will be switched back on. As dedicated servers are single-fed, these may become unavailable during maintenance on this circuit..

Oct 2, 17:29:57 GMT+0
Completed - Maintenance has been completed..

Duration: 1 day, 2 hours and 23 minutes

Affected Components: Tokyo

Sep 16, 00:00:00 GMT+0
Identified - We are excited to announce that we have made a significant investment into upgrading our network infrastructure in Tokyo, which will greatly improve redundancy and capacity. The new network features 80 Gbps of capacity delivered over 2 x 40 Gbps fiber uplinks with full redundancy at each level in the network path. Due to this upgrade involving a full replacement of all network infrastructure, we have added additional server racks at the datacenter (Equinix TY8) to build the new network in. On September 16th, at approximately 9:00 AM Tokyo time (GMT+9), we will begin physically migrating all servers from the current server racks to the new server racks, which will benefit from the new and improved network. Servers will be migrated in small batches to minimize downtime, which will result in approximately 1 to 2 hours of downtime. We expect to complete the migration by the end of September 16th, but if not, we will pause the migration and then resume migrating servers on September 17th at approximately 9:00 AM Tokyo time (GMT+9). No action is required, as all IP addresses will remain the same. Services will automatically come back online after the migration is completed. Also, all VPS and cPanel network connections will be upgraded from 1 Gbps to 10 Gbps for extra performance. This upgrade is free of charge; no additional cost! Please open a support ticket if you have any questions or concerns..

Sep 16, 09:37:13 GMT+0
Identified - We’re pleased to share that the migration of Web Hosting and VPS services has been successfully completed. The migration of Dedicated Server services is still in progress. Our team is actively working on it, and we’ll provide another update as soon as the process is finalized..

Sep 17, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 1 minute

Affected Components: New York

Sep 8, 09:33:00 GMT+0
Investigating - We are currently investigating an outage with NY-S4; it appears to be refusing to power up, so the DC tech will be investigating further..

Sep 8, 10:34:00 GMT+0
Resolved - The machine's power cables were reseated, and it is now booting up. All services should be back online..

Duration: 19 minutes

Affected Components: Chicago

Sep 2, 15:42:33 GMT+0
Identified - PDU-B in our West Chicago rack is currently experiencing failures, causing intermittent power; replacement is being arranged..

Sep 2, 16:01:14 GMT+0
Resolved - The PDU has been replaced; all affected services should be back online..

Duration: 48 minutes

Affected Components: Frankfurt

Sep 1, 11:06:04 GMT+0
Investigating - We are aware of an outage in Frankfurt and are investigating the cause..

Sep 1, 11:54:33 GMT+0
Resolved - Our datacenter provider claimed they had not received our monthly rent payment, but after we provided proof, they located the payment and restored our service. .

Duration: 1 hour

Affected Components: Frankfurt

Aug 25, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 25, 14:00:00 GMT+0
Identified - On Monday, August 25th, at approximately 4:00 PM CEST (GMT +2) we will be upgrading the memory capacity of the DE-K1 VPS node in Frankfurt. Unfortunately, the node needs to be removed from the server cabinet to perform the upgrade, so we expect about 30 to 60 minutes of downtime for this task to be completed. Please let us know if you have any questions or concerns..

Aug 25, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 59 minutes

Affected Components: Singapore

Jun 6, 05:10:07 GMT+0
Investigating - We are currently investigating this incident..

Jun 6, 06:09:07 GMT+0
Resolved - This outage was due to faulty memory causing the server to enter a boot loop. The server has been brought back online and we will schedule a replacement of the faulty memory as soon as possible..

Duration: 22 minutes

Affected Components: Singapore

May 28, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 28, 06:00:00 GMT+0
Identified - 2 x memory DIMM's determined to be faulty will be replaced in SG-K4\. We expect approximately 30 to 60 minutes of downtime for this task to be completed..

May 28, 06:21:44 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: Los Angeles

Mar 29, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 29, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 29, 13:00:00 GMT+0
Identified - On Saturday, March 29th at 6:00 AM Los Angeles time (PST) we will be moving the following VPS nodes to a different cabinet in the same datacenter (CoreSite LA2) to balance the power load: \- LA-K3 \- LA-K4 We anticipate about 30 minutes of downtime to fully shut down the nodes, move them to the other cabinet, and then power them back on. Please let us know if you have any questions or concerns..

Duration: 2 hours

Affected Components: Los Angeles

Mar 10, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 10, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 03:00:00 GMT+0
Identified - We are pleased to report that over the past few weeks we have been building out our network at a new datacenter in Los Angeles following the sudden and unexpected eviction of our previous datacenter provider (QuadraNet) last month. The new datacenter that we have selected is CoreSite LA2 which is regarded as one of the top datacenters in Los Angeles with excellent connectivity and robust infrastructure. On Sunday, March 9th at approximately 8:00 PM PST, we will initiate a migration of all VPS nodes to our new permanent home at CoreSite LA2\. There will be approximately 2 hours of downtime for our team to remove the servers from the temporary datacenter, transport the servers, and then install the servers at the new datacenter. Although this whole situation was unexpected, we took the opportunity to invest in increasing our network capacity and redundancy in Los Angeles. We have increased our network uplinks from 20 Gbps to 80 Gbps and our server ports from 1 Gbps to 10 Gbps with fully redundant network equipment for better performance and reliability. We apologize for any inconvenience caused by last month's migration and this upcoming migration, which will be the final migration to resolve this situation. Please let us know if you have any questions or concerns..

Duration: 2 hours

Affected Components: Los Angeles

Mar 9, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 9, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 04:00:00 GMT+0
Identified - We are pleased to report that over the past few weeks we have been building out our network at a new datacenter in Los Angeles following the sudden and unexpected eviction of our previous datacenter provider (QuadraNet) last month. The new datacenter that we have selected is CoreSite LA2 which is regarded as one of the top datacenters in Los Angeles with excellent connectivity and robust infrastructure. On Saturday, March 8th at approximately 8:00 PM PST, we will initiate a migration of all Shared and Reseller Hosting servers to our new permanent home at CoreSite LA2\. There will be approximately 2 hours of downtime for our team to remove the servers from the temporary datacenter, transport the servers, and then install the servers at the new datacenter. Although this whole situation was unexpected, we took the opportunity to invest in increasing our network capacity and redundancy in Los Angeles. We have increased our network uplinks from 20 Gbps to 80 Gbps and our server ports from 1 Gbps to 10 Gbps with fully redundant network equipment for better performance and reliability. We apologize for any inconvenience caused by last month's migration and this upcoming migration, which will be the final migration to resolve this situation. Please let us know if you have any questions or concerns..

Duration: 2 hours and 36 minutes

Affected Components: Los Angeles

Feb 18, 02:05:58 GMT+0
Completed - All servers have been successfully migrated to the new datacenter facility. Please open a support ticket if you are experiencing any issues post migration. For compensation credit, please open a billing ticket. Thank you for your patience and we apologize for any inconvenience caused..

Feb 17, 23:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 23:30:00 GMT+0
Identified - We just learned that the datacenter that we use to colocate our servers in Los Angeles (QuadraNet) is at risk of eviction and bankruptcy. To ensure that we do not experience any extended downtime caused by their financial situation, we have immediately made plans to migrate our servers to a new datacenter facility in Los Angeles. Today at approximately 3:30 PM PST we will be migrating all Shared Hosting, Reseller Hosting, and VPS nodes to a new datacenter facility. Dedicated Servers will be migrated before March 1st and announced separately when we have confirmed a date and time. Due to the short notice, we will be providing all clients in Los Angeles with a free month of service. Please open a support ticket to claim the compensation credit..

Duration: 2 hours and 13 minutes

Affected Components: Denver, Los Angeles

Feb 9, 14:13:16 GMT+0
Completed - Maintenance has completed successfully..

Feb 9, 12:00:00 GMT+0
Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..

Feb 9, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 30 minutes

Affected Components: Dallas, Chicago

Feb 9, 13:29:43 GMT+0
Completed - Maintenance has completed successfully..

Feb 9, 11:00:00 GMT+0
Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..

Feb 9, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours and 30 minutes

Affected Components: New York, Jacksonville

Feb 9, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 9, 10:00:00 GMT+0
Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..

Feb 9, 13:29:54 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 hours and 12 minutes

Affected Components: Coventry

Feb 9, 00:12:10 GMT+0
Completed - All but UK-S2 have been completed due to an issue with the ELevate script, this will be upgraded during the next run..

Feb 8, 21:00:00 GMT+0
Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..

Feb 8, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 10 days, 11 hours and 38 minutes

Affected Components: Netherlands

Feb 9, 00:11:37 GMT+0
Completed - All but NL-S3 have been completed due to an issue with a repository mirror, NL-S3 will keep retrying and we're unfortunately unable to rollback at this stage..

Feb 8, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 20:00:00 GMT+0
Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..

Duration: 3 hours and 57 minutes

Affected Components: Sydney, Singapore

Feb 8, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 22:56:44 GMT+0
Completed - Maintenance has completed successfully..

Feb 8, 19:00:00 GMT+0
Identified - As mentioned in our notification email, we will be upgrading these servers running CloudLinux 7 to CloudLinux 8. The upgrade will take approximately 1 to 2 hours, and there will be intermittent downtime for websites and cPanel during the upgrade process..

Duration: 5 hours and 29 minutes

Affected Components: Los Angeles

Jan 23, 11:55:48 GMT+0
Investigating - Our network provider in Los Angeles has indicated that they are performing an "Emergency Maintenance" which is causing an outage. More details will be shared shortly..

Jan 23, 12:44:18 GMT+0
Monitoring - The network has come back online, but we are still waiting for more information from our network provider on what caused this. We apologize for any inconvenience caused..

Jan 23, 17:25:09 GMT+0
Resolved - This was confirmed by our network provider to be caused by a routing issue with Cogent and the issue has now been resolved. Sorry again for any inconvenience caused, and please open a ticket if you'd like to receive compensation under our uptime guarantee..

Duration: 15 hours and 46 minutes

Affected Components: Jacksonville

Nov 19, 09:20:21 GMT+0
Investigating - Our network provider in Jacksonville is currently experiencing an outage. They have been notified, we will post more updates as soon as we hear from them..

Nov 19, 13:23:15 GMT+0
Investigating - Apologies for the delay. Unfortunately, our provider experienced a delay in responding, which we are actively investigating. Network connectivity has now been restored, and we are currently awaiting confirmation regarding the root cause of the issue..

Nov 20, 01:06:38 GMT+0
Resolved - Our provider identified an error regarding MAC address programming on our network port, which caused it to drop. They resolved the issue by resetting the port on their end and will continue to monitor our BGP session to ensure it remains stable and prevent any recurrence. Thank you for your patience..

Duration: 7 hours and 10 minutes

Affected Components: Seattle

May 31, 17:37:53 GMT+0
Monitoring - Connectivity seems to be restored, will continue monitoring and await confirmation on the fix from the upstream..

May 31, 23:15:54 GMT+0
Resolved - This has been resolved..

May 31, 16:00:00 GMT+0
Identified - Our network provider in Seattle is currently experiencing an outage. The issue is upstream with Cogent and they have engineers working on the issue. We will post more updates as soon as we hear from them..

May 31, 23:10:14 GMT+0
Resolved - This incident has been resolved with no further interruption detected since 10:37 AM local time. Cogent reported that the cause of the outage was due to a power issue that impacted networking equipment. Please open a billing ticket to claim compensation for this outage..

Duration: 9 hours and 11 minutes

Affected Components: Dallas

May 26, 11:40:19 GMT+0
Investigating - Our network provider in Dallas is currently experiencing an outage. They have contacted their on-call network technician to investigate the issue. We will post more updates as soon as we hear from them..

May 26, 16:53:48 GMT+0
Identified - Our network provider is still working to fix this issue as soon as possible. Unfortunately we don't have an ETA from them yet..

May 26, 18:58:50 GMT+0
Identified - We have recieved an ETA of 1 to 2 hours for the network to be restored..

May 26, 20:51:22 GMT+0
Resolved - The fix has been implemented and all servers should be back online now. Please open a billing ticket to claim compensation for this outage or open a support ticket if your server is still not accessible. We apologize for any inconvenience caused by this outage and we will be making improvements to our network to prevent this from happening again..

Duration: 7 hours and 54 minutes

Affected Components: New York

Apr 23, 21:24:03 GMT+0
Completed - Maintenance has completed successfully..

Apr 23, 13:30:00 GMT+0
Identified - All remaining servers, including cPanel and VPS hypervisors, are being migrated from New Jersey to New York. This process is expected to take approximately 6 hours to complete..

Apr 23, 13:30:01 GMT+0
Identified - Migration is now in progress.

Duration: 6 hours and 50 minutes

Affected Components: New York

Apr 22, 13:30:01 GMT+0
Identified - The 2-day process of migrating our equipment from New Jersey to New York has begun, the servers affected today are dedicated servers NJ-D33 thru NJ-D64 and the migration is expected to take approximately 6 hours to complete..

Apr 22, 20:20:26 GMT+0
Completed - NJ-D33 thru NJ-D64 have been migrated successfully. The next phase will start at 9 AM EST tomorrow..

Duration: 1 day and 5 minutes

Affected Components: Los Angeles

Nov 16, 18:00:00 GMT+0
Investigating - We're currently investigating reports of degraded web performance which appears to be linked to unusual resource usage across all PHP processes, we're working with our technical team to determine the root cause..

Nov 16, 22:39:54 GMT+0
Investigating - We'd like to apologize for the lack of communication and the length of time that this has impacted your service(s). We've unfortunately exhausted all of our internal options, so we've had to pursue external support to get some new eyes on this. This is now underway and we hope to have a good resolution for you all shortly..

Nov 17, 01:34:11 GMT+0
Identified - Sadly, after hours of investigation, the specialists brought on were also unable to figure out the root cause. With this, we've decided to begin the migration of users to our newer generation nodes. If you wish to be migrated with priority, please contact us through a support ticket..

Nov 17, 18:05:18 GMT+0
Resolved - All services have been migrated to a new server. Please open a support ticket if you are experiencing any issues after the migration. We apologize again for any inconvenience caused by this incident..

Duration: 1 hour and 3 minutes

Affected Components: Netherlands

Oct 25, 16:22:39 GMT+0
Identified - Our network provider in Amsterdam is experiences issues with BGP which is causing intermittent outages. They are aware of the issue and working on a resolution..

Oct 25, 17:25:59 GMT+0
Resolved - Our upstream network provider has implemented a fix and the issue has now been resolved..