Shock Hosting - Tokyo Network Upgrade - Migration Notice – Maintenance details

All systems operational

SEP16

Tokyo Network Upgrade - Migration Notice

CompletedSeptember 16, 2025 at 12:00 AM – September 17, 2025 at 12:00 PMUTC

Affects

Locations

Under maintenance from 12:00 AM to 12:00 PM

Tokyo

Under maintenance from 12:00 AM to 12:00 PM

Updates
  • Completed
    September 17, 2025 at 12:00 PMUTC
    Completed
    September 17, 2025 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progress
    September 16, 2025 at 9:37 AMUTC
    In progress
    September 16, 2025 at 9:37 AMUTC
    We’re pleased to share that the migration of Web Hosting and VPS services has been successfully completed. The migration of Dedicated Server services is still in progress. Our team is actively working on it, and we’ll provide another update as soon as the process is finalized.
  • Planned
    September 16, 2025 at 12:00 AMUTC
    Planned
    September 16, 2025 at 12:00 AMUTC

    We are excited to announce that we have made a significant investment into upgrading our network infrastructure in Tokyo, which will greatly improve redundancy and capacity. The new network features 80 Gbps of capacity delivered over 2 x 40 Gbps fiber uplinks with full redundancy at each level in the network path.

    Due to this upgrade involving a full replacement of all network infrastructure, we have added additional server racks at the datacenter (Equinix TY8) to build the new network in.

    On September 16th, at approximately 9:00 AM Tokyo time (GMT+9), we will begin physically migrating all servers from the current server racks to the new server racks, which will benefit from the new and improved network. Servers will be migrated in small batches to minimize downtime, which will result in approximately 1 to 2 hours of downtime.

    We expect to complete the migration by the end of September 16th, but if not, we will pause the migration and then resume migrating servers on September 17th at approximately 9:00 AM Tokyo time (GMT+9).

    No action is required, as all IP addresses will remain the same. Services will automatically come back online after the migration is completed. Also, all VPS and cPanel network connections will be upgraded from 1 Gbps to 10 Gbps for extra performance. This upgrade is free of charge; no additional cost!

    Please open a support ticket if you have any questions or concerns.