Shock Hosting - LA-S1 - Degraded web performance – Incident details

All services have been migrated to a new server.

Please open a support ticket if you are experiencing any issues after the migration.

We apologize again for any inconvenience caused by this incident.

Sadly, after hours of investigation, the specialists brought on were also unable to figure out the root cause.
With this, we've decided to begin the migration of users to our newer generation nodes.

If you wish to be migrated with priority, please contact us through a support ticket.

We'd like to apologize for the lack of communication and the length of time that this has impacted your service(s). We've unfortunately exhausted all of our internal options, so we've had to pursue external support to get some new eyes on this. This is now underway and we hope to have a good resolution for you all shortly.