LA-S1 - Degraded web performance
Affected
Partial outage from 6:00 PM to 6:05 PM
Partial outage from 6:00 PM to 6:05 PM
- Resolved · UTC
All services have been migrated to a new server.
Please open a support ticket if you are experiencing any issues after the migration.
We apologize again for any inconvenience caused by this incident.
- Identified · UTC
Sadly, after hours of investigation, the specialists brought on were also unable to figure out the root cause.
With this, we've decided to begin the migration of users to our newer generation nodes.If you wish to be migrated with priority, please contact us through a support ticket.
- Update · UTC
We'd like to apologize for the lack of communication and the length of time that this has impacted your service(s). We've unfortunately exhausted all of our internal options, so we've had to pursue external support to get some new eyes on this. This is now underway and we hope to have a good resolution for you all shortly.
- Investigating · UTC
We're currently investigating reports of degraded web performance which appears to be linked to unusual resource usage across all PHP processes, we're working with our technical team to determine the root cause.